Truly Streams of Consciousness – be ready
I / My customers want:
- more ____________
- less ____________
- ____________ to be faster
- ____________ to be simpler
- ____________ to be more user-friendly
- ____________ to cost less
- ____________ to be more reliable
- ____________ to be available longer
- ____________ to be easier to access
- ____________ to reach more people
- ____________ to respond quicker
- to expand ____________
- to reduce ____________
- increased functionality in my ____________
Measure what’s important to you and your customers.
PROCESS
- Prioritize
- Define
- Collect
- Analyze
- Improve / Refine
- Goto 3
Random measurement will yield random results. What gets measured gets done.
What else do you measure? How do you measure it?
Have a great Friday!
PHOTO CREDIT: Flickr Creative Commons JimmieHomeSchoolMom