Keith has been nothing short of transformative for the organizations with whom he's served and I’m proud, and fortunate, to call him my go-to resource.
— Megan Kilgore, Assistant Auditor, City of Columbus
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“The fear of loss is twice as powerful as the hope for gain.” Pretty smart, huh? I wish I could say I said that. I didn’t. A guy by the name of Miroff did. I agree though. We spend a lot of time holding ourselves back. We’re so afraid we’re going to fail that we […]
When I work out with my trainer, I always ask him how many reps I have to do before I start. There’s something about knowing a definite number that helps me wrap my head around the exercise – regardless of how difficult it is – and successsfully complete it. I’m not one of those people […]
I hear a lot of small business owners and entrepreneurs talk about the holidays being a slow time or down time for their businesses. If that’s true for you, I want to help you think about how to leverage this time to push your business forward. There are a lot of things you can do, […]
A product in the market is better than an idea in the page. 80% can be good enough. Products don’t have to be perfect to be released. You can improve them over time through looped learning, which yields future iterations and continuous improvement. Don’t believe us? Here’s why it works: Delays in product releases provide […]
Customers want a frictionless experience. Create it. Make it easy to do business with you. Don’t let the process for interacting with your business be the hurdle to customers using your product. Don’t let it hamper your success.